Major Multinational Technology Company Uses Strategic Outsourcing to Improve Customer Satisfaction and Reduce Cost
Major Multinational Technology Company Uses Strategic Outsourcing to Improve Customer Satisfaction and Reduce Cost Client Situation A major multinational information technology manufacturer and distributor was struggling with an increasingly fragmented supply chain that was exacerbated by the inability to leverage economies of scale and standardize processes across three major international regions: the Americas, Asia- Pacific, and Europe-Middle East. Each geographic location operated independently, so that customer service standards, transportation/operational [...]